Financial Services Accessibility Group

The Financial Services Accessibility Group convenes accessibility professionals across the financial services industry. Designed for leaders in banking, insurance, asset management, fintech, wealth management, payments, and regulatory affairs, the group provides a dedicated forum to explore the unique accessibility opportunities and challenges facing the sector. Discussions focus on topics such as:

• Accessible digital banking and financial products
• Customer experience and self-service technologies
• Regulatory trends relevant to accessibility in the industry
• Procurement practices and vendor management
• Emerging financial technologies
• Measuring accessibility maturity across complex organizations

Through collaborative problem-solving and knowledge sharing, the group helps organizations identify practical solutions that improve accessibility outcomes while strengthening customer engagement and business performance.

Members include: Accessibility leaders within financial services organizations, Digital product, UX, and customer experience leaders, Online banking, mobile app, and digital channel teams, Financial product and service innovation leaders.